Optimum/Altice Complaint Information. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Sit back and relax while we do the work. If it's just one phone, then you'll need to narrow things down further. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . All services not available in all areas. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. @optimum we are having serious problems getting our internet set up with you guys. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. We can't get your messages right now. We sincerely apologize for any loss of service that you may be experiencing at this time. Enable your Wi-Fi call setting. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. A tech enthusiast since ever. Also add the names of any witnesses who can attest to your losses if possible. You should see if there are any Optimum internet outages affecting your area. We will debit At the moment, we haven't detected any problems at . If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. But of course that customer service option is available 24 hours a day. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Check the Optimum Facebook page. Frustrations? my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Try visiting the following official links: Hello Marc! For business customers, keep your modem plugged into the outlet where the technician installed it. Useful comments include a description of the problem, city and postal code. Mobile . All of the downloads are safe from the vendor's official website. It is common for some problems to be reported throughout the day. They only let their customers know about half an hour ago. Source. It also includes power to our network . Today they made her cry and this weekend we cut the cord! 5 days without internet and the issue is still NOT resolved. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Choose the phone number corresponding to your area. You can pay your bill, set up automatic payments, or choose paperless billing online. Our apologies for any inconvenience this has caused. Please try again later. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. You did everything to make her day miserable. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Having problems? ^Whitney (Source). I am terribly sorry to hear that you are without service at this time. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. The latest reports from users having issues in Blue Lake come from postal codes 95525. The name of the person in charge of claims. Find out when service will be restored. We strongly recommend that you upgrade to a more current browser. Select your internet provider and enter your account number. Our lines, which hang on power poles, require power supplies to be active. Click them to call Optimum now (assuming its not after 6:00 p.m.). While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Internet speed issues - 13 %. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Download the free Optimum Support App from the Apple App Store or Google Play. Frustrations? PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Under Support, located in the upper right corner, click Service status. Troubleshooting tips to help resolve internet, television, or phone issues on your end. All rights reserved. Find out what is going on. 5,000. Santa Rosa. In the last three months, how would you rate Optimum? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Switching to @fuboTV this weekend. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. For example, select areas may also have the option of a low . To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. . @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Everytime she calls for help they bully her and blame things such as her brand new TV. You did everything to make her day miserable. 1. I would like to look into this further for you. Are you currently in need of any assistance? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We will debit It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". I am terribly sorry to hear that you are without service at this time. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. I am terribly sorry to hear that you are without service at this time. 866-347-4784. Business. Want to know more about us? The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. 2. Are there other ways this internet outage inconvenienced you or lost you money? ^Whitney. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. On my way to MWC in Barcelona. In the last three months, how would you rate Optimum? Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. 2,000. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Search Twitter for #optimumdown. All rights reserved. Problems in the last 24 hours in Vista, California. After a couple of "pandemic" misses. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. You can rest assured knowing we'll make the best case for you. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Sign In. Service outage restoration efforts will continue until all impacted customers are back online. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. Internet & TV . Realtime status of outages and problems with service providers. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Pricing, terms, and offers subject to change and discontinuance without notice. Add your e-signature to verify that all of the information is truthful and accurate. Optimum equipment. If the problem is in viewing your TV shows, try rebooting your cable box. Source. ^Whitney, Hello Raemond! Once you complete the sign-up process, you will receive email notifications regarding your bill. Without power to your home, your Optimum service will not work. 5 days without internet and the issue is still NOT resolved. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. You must have JavaScript enabled to use this form. . Reports in last 20 minutes. If you are having issues, please submit a report below. My 70+ year old mother has been a loyal @optimum customer forever. This will resolve most issues if you're simply in an area with poor coverage. Ran a bandwidth stream test and yeah man, it's more of the same. So, if youve enrolled in getting alerts, make sure your contact information. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Skip to main content. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Customer service from Optimum. At the moment, we haven't detected any problems at Optimum. Since last 2 weeks every weekend, internet having issues. @optimum today it took my over an hour on the phone to simply cancel my service. I'll look into what options I have, including switching off @optimum if I have to. Furthermore, the issue is also reflected on the Down Detector platform: Problems in the last 24 hours in East Bank, West Virginia. Having problems? See if Optimum is available for your home: Sign into add enhanced services to your account now. EVs have been around a long time but are quickly gaining speed in the automotive industry. My 70+ year old mother has been a loyal @optimum customer forever. All trademarks and service marks are the property of their respective owners. Facebook - Optimum If it's a cordless phone, is it fully charged? She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Stay updated on the latest products and services anytime anywhere. Problems in the last 24 hours in Murphysboro, Illinois. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Let's get started today. Source. Plug your equipment back into the power source. Are you currently in need of any assistance? If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Advertisement. CDC: https://emergency.cdc.gov/. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Useful comments include a description of the problem, city and postal code. This may take 3-5 minutes. Confirm your phone is not in Airplane mode. 0. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Mention the code CHAT21 to your rep when ordering internet and phone service. ^Mark Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Ways to check for large-scale outages across Optimum's network. Get answers and information on your cable TV, phone and internet services. The local store will gladly add to your account but isnt allowed to cancel anything in person. Learn how the long-coming and inevitable shift to electric impacts you. Cindy Culwell (@cindy_culwell) reported 5 hours ago. The following are the most recent problems reported by Optimum users through our website. My 70+ year old mother has been a loyal @optimum customer forever. Find out what is going on. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Share them here. This includes their Altice Gateway device, plus Optimum Wi-Fi service. We are always here to help! Why not let DoNotPay handle your claim on your behalf? Please try again later. At the moment, we haven't detected any problems at . Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Today they made her cry and this weekend we cut the cord! Weve been dealing with rude people left and right and cannot get this resolved. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. However, it could also be a random problem on your side. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Moreover, reports on Downdetector also confirm the same. Or return equipment to a live person? Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please help! Leave a message in the comments section! Try visiting the following official links: Hello Marc! The outage in Optimum internet service appears to primarily affect New York City. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. This raises the question, donthey have any customers under 70. All rights reserved. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Twitter: @jean_ERdC. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Outage reports and issues in the past 15 days originated from: Tips? You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. 5,000. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. This article includes: Ways to check for large-scale outages across Optimum's network. Service that isnt worth a shit 99.9% of the time. Optimum may already be working to resolve the issue. This raises the question, donthey have any customers under 70. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 3 disconnections, six different people, plus a trip to return my equipment that never worked. See if Optimum is down or having service issues today. For more on our process, head to How We Rank. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Everything is down - 38 %. Main Menu Back. Source. You did everything to make her day miserable. compensated for losses if your internet goes out? Check Current Status. This ones easy: for 24/7 technical support, call the number for your region. Check for outages. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Please help! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Make sure your devices are charged and have your, 2. We humbly offer this checklist of things to have ready before you dial. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Problems in the last 24 hours in Menlo Park, California. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Select your internet provider and enter your account number. Information about your use of this site is shared with Google. I've tried to make her switch for years but you finally convinced her. @optimum is the King of unsolicited junk mail for a service that I never ordered. 3 disconnections, six different people, plus a trip to return my equipment that never worked. How do I troubleshoot my Internet connection? @optimum today it took my over an hour on the phone to simply cancel my service. @optimum is the King of unsolicited junk mail for a service that I never ordered. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. If you have any tips or frustrations you wish to share, please leave a message in the comments section! You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options.
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