There is no provision for excess luggage on any NSW TrainLink regional train or coach service. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. This, during May school holidays will be 3-4 times more expensive. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. The 20kg weight limit is to enable the driver to handle the bags safely . Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Have a question? it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. Please see the Ask section of our website at www.nationalexpress.com for further information. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Your Ticket is our property and shall be returned to us on request. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Can I take child seat onboard a National Express coach? One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. The cabinet has agreed with proposals to trial FREE bus travel for the entire month of March 2023. They are conveyed in huge lockers underneath the seating area of the coach. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. Tip:Booked using yourCoachcard? (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. You should comply with any such request where you are reasonably able to do so. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation BAGGAGE INFORMATION. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. Children under 14 cannot travel alone unless accompanied by an adult (16+). if it is an open return Ticket (i.e. Has anyone run into problems with luggage when using NationalExpress? Disabled children should be booked as children rather than 'Disabled'. To see a list of accessible coach stops please click here. Is National Express strict with luggage? Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. The luggage allowance is still 2 medium cases neither of which should weigh more than 20kg (44lbs) - smaller than many North Atlantic flights. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. Additional infants aged 0-2 must be paid for. Disabled children should be booked as children rather than 'Disabled'. Please do not bring any item of luggage over 20kg for safety reasons. Our drivers and staff are unable to dismantle or reassemble mobility scooters. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. Our luggage is 1 large, two medium. We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. weight 20kg ) 1 x soft hand luggage. Calls to this number are charged at local rate. Alternatively, passengers may bring 1 large item that has max. Lines open 8am-10pm 7 days a week. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. To see a list of accessible coach routes please clickhere. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. No single bag may weigh more than 32kg. The charges will be confirmed during the booking process. Your Ticket remains our property at all times. Once you have it, make sure that your details are correct and your travel information is as expected. Virgin Atlantic. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. It used to be that no excess luggage was. Open returns are not available on European journeys. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. We are not a party to any such contractual relationship. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. Please note, you may be required to show proof of age at any point during your journey. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. When it comes to offers and deals, National Express is well-equipped. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. Should be booked as Children. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service.
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