My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. We want to make sure that this refund goes through immediately. - Kate. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Then, the item never ships. I ordered a dress on 9/18. I wish they were more transparent with the type of quality on their website. Absolutely terrible customer service. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Overnight orders shipped Friday will be delivered Monday. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. You may return any style for store credit within 14 days from the delivery date of the style. We therefore have no responsibility or liability for the content and activities of these linked sites. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Products used:Still waiting for it to arrive (for 6 weeks)! I can always count on you for the best quality and accurate fit. Poorly made clothing should be considered faulty. They have horrible customer service and cannot call because it's a bogus phone number. 90014. Followed up shortly after the purchase to make sure everything was ok. We're sorry to hear about the delayed order. WHAT INFORMATION DO WE SHARE WITH OTHERS? It said delivery between 9/30 and 10/12. My Skims Reviews: Is Kims Shapewear Worth It. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Returned the dresses asking for a refund due the poor quality of clothing. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY We're so sorry to hear that the length was an issue. 10/10! It is an eligible payment method for all U.S orders over $35. Us either! We want to make sure this is refunded immediately. Tip for consumers:Cannot get a refund, only store credit. Zyia vs Athleta: Which Is The Ultimate Athleisure? Not to mention that the slip underneath hardly covers anything. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. But, not to worrythey charge your credit card as soon as you make the order. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. In the case of any change-of-mind or sizing issues, we offer store credit. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Maria was very helpful. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! -Kate. Waste of over $200. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Customer service is non-existent. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Luckily I was able to return it and get store credit pretty quickly. So ordered the 3rd dress in a different style. This company responds to reviews on average within 5 days. Hi Lily, https://www.lucyinthesky.com/shop/index.php?route=account/login. Horrible customer service. Please let us know if we can help any further. Hi Kara, We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Do not buy from them. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. It is an eligible payment method for all U.S orders over $35. Totally disappointed! Continue. Our privacy policy, which sets out how we will use your information. The cost of foreign products and services may fluctuate. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. One of the major complaints about Lucy In the Sky is the customer service. I am so disappointed and will NEVER ORDER AGAIN! You must not misuse this Website. I have never been able to complete a return that quickly. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Also no updates on arrival or even if I will ever get it. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. It is the size of a T-shirt. When the dresses came they were very cheaply made for the price they cost. Why just give your money to a site without the opportunity to try and return an item? We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. I reached our to the company and got a fast response from them. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Shipping was supposed to be 5 business days. Do the dresses come within two weeks and is it worth the money? Horrible company and horrible customer service. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I was never updated or contacted. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Now my daughter has no dress for homecoming and we are scrambling. Please email us at resolution@lucyinthesky.email for further assistance. We have Live Chat and Email available for any questions or concerns. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. That's way too short for anyone, especially for teens who are going to their first dances! Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. Unfortunately after an order has shipped with USPS we cannot update a shipping address. i live in texas and ordered a dress on sunday earlier this week. We're so sorry about the delayed style. As soon as you place the order, it is processing on our end. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. LucyInTheSky headquarters 747 E 10th Street. You will receive your tracking number once your style/s have been shipped. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. No further information is required on your end, the return label has all your information. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. contact customer service, generate return labels. I love Lucy in the sky ! It was not the representatives fault, so she did great, but the company should do better in alerting guests. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Completely different material than pictured. Your card will be debited immediately upon authorization being received. There are thousands other options. If you need specific product measurements or have further questions, please email us at. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! They have u order from them and never ship after 30 days. I DO NOT RECOMMEND THIS COMPANY! Anyone can write a Trustpilot review. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Please email us at resolution@lucyinthesky.email so we can look into this for you. Free FedEx Shipping, over US$75. Products used:None- never received my order. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. It fits exactly to measurements specified in the skirt section for sure! Horrible return policy. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Sizes go up to either size L or size XL, depending on the piece youre looking at. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Once a order has been shipped this cannot be canceled. Hi Veena, Thanks for your feedback. -Kate. I've never encountered an online retailer like this. We do not provide information to these agencies or companies for marketing or commercial purposes. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. The phone number listed doesn't get answered and online chat is not available. BEWARE. Hi KM, Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. I had an issue with my dress being see through and needed a replacement soon for an event. Search. We're sorry to hear that you had issues with your order. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. AND it expires in one year! After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Reply from Lucy in the Sky. Please reach out to us for the advanced credit prior to making a new order! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Hi Sonam, Thanks for your feedback. All swimsuits are under $70, and thats including the top and the bottom! If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I HAVE MY TRACKING NUMBER. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. They're all photographed wearing size Small. She even helped me cancel an order and issued my store credit instantly. 14 following. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Hi Kylie! Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Products used:We havent received the products. Everything You Need to Know, Made Trade Reviews: What You Need To Know. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. These companies are a dime a dozen, you can 100% find another that actually values customer service. Shapermint vs. Spanx Which Shapewear Brand is Best? Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. The customer service is out of this world. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. DO YOU SHIP INTERNATIONALLY? HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Hi Denver, However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. DO NOT BUY FROM THEM. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. The stated ship times cannot be altered with the delivery method. Any currency conversion are for reference purposes only. . My item did not arrive in the alotted time it was supposed to with NO communication from the company. Very cute dresses, but why not make them at least an inch or two longer?! Yes, it says so on the website -- READ THE FINE PRINT. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Please email us at resolution@lucyinthesky.email so we can assist you sooner. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Responsibility or liability for the advanced credit prior to making a new order consumers: not... And homecoming lucyinthesky.email for further assistance 3-5 business days, while others the! Specific product measurements or have further questions, please email us at resolution lucyinthesky.email! The website -- READ the FINE PRINT try and return an item carrying my actual size come two... 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